We believe in transparency, and this policy is designed to provide you with clear and comprehensive information about your privacy rights and our data practices. If you have any questions or concerns regarding our privacy practices, please don’t hesitate to contact us. Your privacy is a top priority, and we are committed to maintaining the trust you place in us when using our services.
Thank you for choosing 4Busy.com. Your privacy is in safe hands.
Effective Date: 25 September 2023
The types of information we collect and how it is used.
How we share your information.
Your rights and choices regarding your personal information.
How we protect your information.
Important information for California residents.
How to contact us with questions or concerns.
2. Information We Collect
At 4Busy Services LLC, we collect and process various types of information, including personal information, to provide and improve our laundry and dry cleaning services to residential, commercial, and Airbnb customers in the areas published on our website.
2.1 Types of Information
We may collect the following types of information:
Personal Information: This includes information such as your name, address, email address, phone number, and payment information. We collect this information when you create an account, place an order, or contact us for support.
Laundry Preferences: To provide tailored laundry services, we collect information about your laundry preferences, such as fabric care instructions, detergent choices (unscented or scented), fabric softener preferences, and the use of bleach (yes or no).
Transactional Information: We collect transaction details related to your orders, including the items you submit for laundry and dry cleaning, order history, payment information, and delivery information.
Usage and Log Data: When you visit our Website or use our Services, we may automatically collect information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
2.2 Information You Provide
We collect information you voluntarily provide to us, including when you:
Create an account on our Website.
Place an order for laundry and dry cleaning services.
Contact our customer support team.
Participate in surveys, promotions, or contests.
Interact with us on social media platforms.
2.3 Information We Automatically Collect
2.4 How We Use Your Information
We use the information we collect for various purposes, including to:
Provide and improve our laundry and dry cleaning services.
Process your orders and payments.
Communicate with you about your orders and account.
Personalize your laundry preferences.
Send marketing and promotional materials, in accordance with your preferences.
Monitor and analyze the usage of our Website and Services.
Ensure the security and integrity of our Website and Services.
Comply with legal obligations.
3. How We Use Your Information
3.1 Purpose of Data Processing
At 4Busy Services LLC, we use the information collected from our customers and users for various purposes related to our laundry and dry-cleaning services. These purposes include but are not limited to:
Providing and managing our laundry and dry-cleaning services, including order processing, scheduling, and delivery.
Personalizing and improving your experience on 4Busy.com, such as tailoring service recommendations and user preferences.
Communicating with you about your orders, account information, and updates related to our services.
Processing payments and providing invoices.
Conducting data analysis, research, and improving the quality of our services.
Complying with legal and regulatory obligations.
Sending marketing and promotional communications, where permitted by law and with your consent.
3.2 Legal Bases for Processing
We process your personal information based on various legal grounds, including:
Contractual Necessity: To fulfill our contractual obligations when you use our services, such as processing orders and payments.
Legitimate Interests: Pursuing our legitimate interests in improving and enhancing our services, ensuring the security of our platform, and marketing our services.
Consent: Where you have provided your explicit consent for specific processing activities, such as receiving marketing communications.
Legal Compliance: To comply with legal and regulatory requirements.
3.3 Marketing and Promotional Communications
We may use your contact information, with your consent, to send you marketing and promotional communications about our services, special offers, and updates. You have the right to withdraw your consent or opt-out of such communications at any time by following the instructions provided in the communication or by contacting us directly.
4. How We Share Your Information
4.1 Sharing Within 4Busy Services LLC
At 4Busy Services LLC, we prioritize the protection of your personal information. However, to efficiently provide our services, we may share your information within our company, including:
Service Fulfillment: Our team members responsible for order processing, laundry and dry-cleaning services, and customer support may access your information to fulfill your service requests and address any inquiries or concerns you may have.
4.2 Sharing with Service Providers
We engage trusted third-party service providers to assist in the delivery of our services. These service providers may have access to your information, but they are contractually obligated to use it solely for the purpose of providing services to 4Busy Services LLC. Examples of such service providers include:
Delivery Partners: We share your address and contact information with our delivery partners to ensure your orders are delivered promptly and efficiently.
4.3 Legal Requirements and Protection
We may disclose your information when required by law or to protect our rights, privacy, safety, or property, as well as that of our users and the public. Such disclosures may include responding to legal requests, enforcing our terms and policies, and investigating potential violations.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be among the assets transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
4.5 Aggregated and Anonymized Data
We may also share aggregated and anonymized data that does not personally identify you but provides insights into the use of our services and trends among our users.
4.6 Your Consent
We will not share your personal information with third parties for marketing purposes without your explicit consent.
5. Cookies Policy
5.1 What Are Cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
To enable certain functions of the Service
To provide analytics
To store your preferences
To enable advertisements delivery, including behavioral advertising
5.3 Your Choices Regarding Cookies
5.4 More Information About Cookies
You can learn more about cookies and the following third-party websites:
Network Advertising Initiative: http://www.networkadvertising.org/
6. Your Choices and Control Over Your Information
6.1 Accessing and Updating Your Information
You may have the right to access and update some of the personal information we hold about you. You can review and change your personal information by contacting us using the contact information provided below.
6.2 Opting Out of Promotional Communications
You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
6.3 Cookies and Tracking Technologies
As outlined in our Cookies Policy (Section 5), you have the choice to manage your cookie preferences through your web browser settings. Please refer to Section 5 for detailed information on how to control cookies.
6.4 Data Retention
6.5 Changes to Your Information
You are responsible for ensuring that the information you provide to us remains accurate and up-to-date. Please inform us of any changes to or inaccuracies in your personal information.
6.6 Deleting Your Account
You can delete your account by contacting us using the contact information provided below. If you choose to delete your account, please note that some personal information may still be retained for legal, financial, or administrative reasons.
6.7 Contact Us
7. Data Security
7.1 Security Measures
We are committed to maintaining the security of your personal information. We implement and maintain appropriate technical, physical, and administrative measures to protect the confidentiality, integrity, and availability of your data. These measures include but are not limited to encryption, access controls, and regular security assessments.
8. Children’s Privacy
8.1 Compliance with Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information. If you believe we may have collected information from a child under 13, please contact us using the information provided in Section 10 (Contact Us).
9.1 Notification of Changes
10. Contact Us
10.1 Contact Information
10.2 Questions and Concerns
If you have any questions or concerns about our privacy practices or your personal information, please feel free to contact us. We will respond to your inquiries promptly and work to resolve any issues in accordance with applicable privacy laws.
11. Effective Date
12. Additional Disclosures for California Residents
12.1 California Shine the Light Law
California residents may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in Section 10 (Contact Us).
12.2 California Consumer Privacy Act (CCPA) Disclosures